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Services or Offerings?
Accounting Software Incidents
  1. Services
  2. Applications
  3. Accounting Applications
Report Problem with Accounting Applications such as Timberline, Northern Trust, Create a Check , Wise Track and others.
Accounting Software Request
  1. Services
  2. Applications
  3. Accounting Applications
Request assistance or installation of Accounting Applications such as Timberline, Northern Trust, Create a Check , Wise Track and others.
Annual Review of Emergency Procedures
  1. Services
  2. Compliance
Review Emergency Procedures
Word copies of all the emergency plans are in the Business Continuity channel of our department site. There is a directory of all the procedures in word format and then also saved as a pdf to upload to the IR. IOps - DPT/Business Continuity/Files/Documentation/Emergency Procedures
App Dev Team Applications Incidents
  1. Services
  2. Applications
  3. App Dev Team Applications
Report problem with App Dev Applications such as ACS, Lansa, MS SQL, Data Warehouse, CA/2E, Promotions, CopyData, Implementer, Visual Studio and others.
App Dev Team Applications Requests
  1. Services
  2. Applications
  3. App Dev Team Applications
Request assistance or installation of App Dev Applications such as ACS, Lansa, MS SQL, Ad-Hoc reports, Reports, Data Warehouse, CA/2E, Promotions, CopyData, Implementer, Visual Studio and others.
Application Development Change
  1. Services
  2. Change Management
Auditor Request
  1. Services
  2. Administrative
Requests for information pertaining to an audit
Backup/Restore Requests
  1. Services
  2. Network Services
Request files to be restored or desktop/laptop to be backed up,.
Budget Request
  1. Services
  2. Administrative
This request should be used by departments to submit their FY23 budget requests
Building - Change Hours of Access
  1. Services
  2. Access to Building and Systems
Change the hours that your key/badge allows you access to SURS Facilities.
Building - Key not working
  1. Services
  2. Access to Building and Systems
Report building key not working as it should.
Building - Request a Card Key/Fob
  1. Services
  2. Access to Building and Systems
Request a building access key.
Building Access Manager Review
  1. Services
  2. Compliance
Print access reports from CA4K and distribute to managers for review/approval of their employees' building access. This should be done annually.
Building and Grounds Issue
  1. Services
  2. Building and Grounds
Report a problem with building and grounds such as heating/cooling, plumbing, electrical, furniture, vending and other related items.
Building and Grounds Request
  1. Services
  2. Building and Grounds
Request for building and grounds