Service Catalog

Categories (20)

Administrative

This is where you will go to find New Hire forms (staff or consultant), Relocation of staff or equipment, and budget requests

Access to Building and Systems

These services pertain to controlling access to network resources, applications and SURS facilities. Includes such things as New User Setups, Terminations and Permission Changes.

Applications

These services pertain to mission critical business software used by the organization. Use these services to request software or report issues with existing applications.

Building and Grounds

These services pertain to SURS building and grounds.

Change Management

Changes/System/Applications/PCR

Communications

These services pertain to the Communications department. Any request for them should be submitted here.

Computer Operation Requests

Submit a request for Operations to perform one of the following: produce copies of printed materials, run reports, run programs such as Reciprocal, provide testing assistance and more.

Conference and Presentation

These services pertain to your Audio/Video needs including conference room setup, projector use, laptop connection, setup for training, web conferencing and more

Desktop Systems

These services pertain to desktop systems including operating system, virus protection, monitors, keyboards and mice.

Email, Distribution Group, & Calendaring

These services pertain to email and calendar account usage including distribution groups, attachment issues, mobile access, archiving and more

Application Support

These are requests for Brian Meis' group

Network Services

These services pertain to the network (both wired and wireless) and also includes file sharing and backup/restore services.

Printing and Faxing

This service pertains to Printers/Copiers/Faxes. Users can request access to network resources, request toner and more

Security

Report a Security Incident or other security related issues including requesting assistance with certificates and blocked websites or reporting a suspicious email, etc.

Service Desk

Submit requests or problems with the Service Desk Portal or TeamDynamix.

Support Services/Image

These services pertain to issues and requests for Support Services and Image Process Teams.

Telephony

This service covers Telephony equipment and Pure Cloud configuration and service

Training Requests

This service is available for users to submit a request for additional training on a variety of subjects including Microsoft Teams, FileNet, PureCloud, and more.

Websites

This service entails all requests for SURS websites sites and intranet.

Compliance

Requests made to perform/complete audits and compliance tasks.