Service Catalog

Categories (19)

Administrative

This is where you will go to find New Hire forms (staff or consultant), Relocation of staff or equipment, and budget requests
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Access to Building and Systems

These services pertain to controlling access to network resources, applications and SURS facilities. Includes such things as New User Setups, Terminations and Permission Changes.
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Applications

These services pertain to mission critical business software used by the organization. Use these services to request software or report issues with existing applications.
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Building and Grounds

These services pertain to SURS building and grounds.
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Change Management

Changes/System/Applications/PCR
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Communications

These services pertain to the Communications department. Any request for them should be submitted here.
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Computer Operation Requests

Submit a request for Operations to perform one of the following: produce copies of printed materials, run reports, run programs such as Reciprocal, provide testing assistance and more.
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Conference and Presentation

These services pertain to your Audio/Video needs including conference room setup, projector use, laptop connection, setup for training, web conferencing and more
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Desktop Systems

These services pertain to desktop systems including operating system, virus protection, monitors, keyboards and mice.
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Email, Distribution Group, & Calendaring

These services pertain to email and calendar account usage including distribution groups, attachment issues, mobile access, archiving and more
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Network Services

These services pertain to the network (both wired and wireless) and also includes file sharing and backup/restore services.
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Printing and Faxing

This service pertains to Printers/Copiers/Faxes. Users can request access to network resources, request toner and more
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Security

Report a Security Incident or other security related issues including requesting assistance with certificates and blocked websites or reporting a suspicious email, etc.
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Service Desk

Submit requests or problems with the Service Desk Portal or TeamDynamix.
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Support Services/Image

These services pertain to issues and requests for Support Services and Image Process Teams.
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Telephony

This service covers Telephony equipment and Pure Cloud configuration and service
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Training Requests

This service is available for users to submit a request for additional training on a variety of subjects including Microsoft Teams, FileNet, PureCloud, and more.
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Websites

This service entails all requests for SURS websites sites and intranet.
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Compliance

Requests made to perform/complete audits and compliance tasks.
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