New User Setup Request

Procedure for requesting New User Access to SURS Systems (Onboarding):

  1. New User Setup Requests must be submitted by the new person's manager, HR or responsible party. Please fill out one ticket per user.

  2. Employees are assigned a unique user id and password to be used to access SURS systems. A default password will be assigned and must be changed at first sign on.

  3. IT will complete New Hire Task List.  

  4. Employee must set Outlook to allow all staff to view their Calendar.

  5. HR will ensure employee receives new hire training which includes SURS Security Policies.  Employee must sign off that they have read and understand SURS Security Policies.  New staff will receive an email from Hollie Austin with instructions for finding and signing off on these policies.

  6. New users complete KnowBe4 security training and will receive an email with instructions.

  7. HR will ensure that employees completes Security Awareness training within the required time frame designated by the State.  

Procedure for requesting New Consultant Access to SURS Systems (Onboarding):

  1. New Consultant Setup Requests must be submitted by a manager, HR or responsible party.   You may use one service ticket for all consultants from the same company as long as they require the same access, otherwise use a separate service ticket.

  2. For Vendor Access, IT will ensure that a Vendor Access Request (No VPN) or a Vendor VPN Request form is completed and attached to the ticket
     
  3. Consultants must complete SURS CyberSecurity Training prior to receiving VPN access. 

Note: New user setup takes approximately 1 week to complete.