This ticket should only be used to address confidential matters that you would like to have documented by a ticket.
Beware - the ticket will store securely whatever is written inside of the "Action Required" box and ONLY the Manager of InfoSec, Director of IT Ops and CTO (who are members of the Secure Access Group in TDX) will be able to view the contents of this box. Keep in mind that if you create a comment or update it will create a feed entry and that feed entry as well as the basic ticket are viewable to anyone that has access to the tickets. If you are not in the group - this box is not even visible.
There is a knowledge base article explaining how to use this ticket Article - Use the Secure Ticket (teamdynamix.com