Administrative

This is where you will go to find New Hire forms (staff or consultant), Relocation of staff or equipment, and budget requests

Services (10)

Auditor Request

Requests for information pertaining to an audit

Budget Request

This request should be used by departments to submit their FY23 budget requests

Employee Position Change Request

This ticket is to be used when employees change positions internally

FOIA Request

Use this service to request information for a FOIA request.

New User Setup Request

Request setup for new staff, staff augmentation, or consultants (onboarding).
For Staff or Staff Augmentation: One ticket should be used per user setup request.
For Consultants: If you have multiple consultants from the same company, needing identical access then you may use one ticket to request all. If they are from different companies or need different access please fill out separate form for each.

Request For Name Change

Request for name change

Secure Ticket - Confidential

Use this ticket ONLY when you have a confidential matter to address and you would like to have it documented in a ticket

Beware - the ticket will secure whatever is written inside of the "Action Required" box and ONLY the Manager of InfoSec, Director of IT Ops and CTO (who are the members of the Secure Access Group in TDX) will be able to view what is inside this box. However, the FEED is open to those that can access the ticket so please keep that in mind when making updates and or comments within the ticket. Note: if you are not in the group this box is not even visible.

Termination Request

All termination requests must be submitted by HR.

Vendor Problem/Incident

This will be used to track problems/incidents when we need to call for vendor support

Vendor Request

This will be used to track when we call a vendor for support or have a block of hours with a vendor to work on a small project