This ticket should only be used to address confidential matters dealing with PAS that you would like to have documented by a ticket.
Beware - the ticket will store securely whatever is written inside of the "Action Required" box and ONLY the members of the PAS Secure Access Group in T will be able to view the contents of this box. Keep in mind that if you create a comment or update it will create a feed entry and that feed entry as well as the basic ticket are viewable to anyone that has access to the tickets. If you are not in the group - this box is not even visible.
There is a knowledge base article explaining how to use this ticket Article - Use the Secure Ticket (teamdynamix.com