My Recently Visited Services
Report problems/issues with SURS websites
Websites include the following:
ADP
Agiloft
Benefit Estimator
Brokerage Website
Contact Application
Employer Website
INTAcct
Investment Managers Website
Member Website
Reciprocal Website
SURS Intranet / SharePoint
SURS Intranet / SharePoint - Information Repository Issues
www.surs.org
Other
Report a problem with building and grounds such as heating/cooling, plumbing, electrical, furniture, vending and other related items.
Request items such as a new server, additional wiring, wireless access, FTP and other network related items
Request setup for new staff, staff augmentation, or consultants (onboarding).
For Staff or Staff Augmentation: One ticket should be used per user setup request.
For Consultants: If you have multiple consultants from the same company, needing identical access then you may use one ticket to request all. If they are from different companies or need different access please fill out separate form for each.
This is to track when tapes are being taken to offsite location
Report Problem with Accounting Applications such as Timberline, Northern Trust, Create a Check , Wise Track and others.
Request for personal device to be enrolled in InTune. This will require manager approval as well as confirmation that you have read the Mobile Device Security Policy.
If you receive a suspicious email message and would like it to be analyzed, please forward it as an attachment to SURS Service Desk.
Submit questions/issues with Service Desk Portal or TeamDynamix.
Report incident printer, monitors, PC, Laptop, Keyboard, mouse, headset, camera, UPS,
Request corrections to image files (delete documents, documents misfiled, missing documents, CSG update, etc.).
Report problem with Desktop Applications such as Adobe Suite, Microsoft Suite, CRM, BIEdge, Snag-It, UPS Parcel and others.
Request assistance or installation of Accounting Applications such as Timberline, Northern Trust, Create a Check , Wise Track and others.
This ticket is to be used when employees change positions internally
Request permission changes to SURS systems. Permission Change requests must be submitted by a manager. Includes: iSeries, Network, Timberline, Northern Trust, Teams
Request for network admins to apply or install security patches requested by the security team - or act on vulnerabilities
Report problem with App Dev Applications such as ACS, Lansa, MS SQL, Data Warehouse, CA/2E, Promotions, CopyData, Implementer, Visual Studio and others.
Test Restoring from Backup - Critical Applications/Files (attach report to ticket)
iSeries Applications/Files - even months (Feb, Apr, Jun, Aug, Oct, Dec)
Intel Applications/Files - odd months (Jan, Mar, May, Jul, Sept, Nov)
Request printed materials from computer operations.