My Recently Visited Services
Request reports or processes to be run by Operations.
Report a problem with audio/video in a conference room.
Request setup for new staff, staff augmentation, or consultants (onboarding).
For Staff or Staff Augmentation: One ticket should be used per user setup request.
For Consultants: If you have multiple consultants from the same company, needing identical access then you may use one ticket to request all. If they are from different companies or need different access please fill out separate form for each.
Report a problem with building and grounds such as heating/cooling, plumbing, electrical, furniture, vending and other related items.
Use this ticket when requesting a specific time for desktop equipment audits to be performed in your office
Report incident printer, monitors, PC, Laptop, Keyboard, mouse, headset, camera, UPS,
If you receive a suspicious email message and would like it to be analyzed, please forward it as an attachment to SURS Service Desk.
Report problems/issues with SURS websites
Websites include the following:
ADP
Agiloft
Benefit Estimator
Brokerage Website
Contact Application
Employer Website
INTAcct
Investment Managers Website
Member Website
Reciprocal Website
SURS Intranet / SharePoint
SURS Intranet / SharePoint - Information Repository Issues
www.surs.org
Other
Request printed materials from computer operations.
Request your password to be reset, unlock your account, enable your CSG user-id
Complete appropriate VPN Request form and attach it to your help desk submission.
Use this service if you have questions about blocked sites or believe a legitimate site is being blocked.
Form/Request used to request Proof Of Concept non standard software or new software that is not currently on the approved SURS software list.
Request corrections to image files (delete documents, documents misfiled, missing documents, CSG update, etc.).
Request assistance or to have software applications installed. Software includes Desktop Applications such as Adobe Suite, Microsoft Suite including Visio and Projects, CRM, BIEdge, Snag-It, UPS Parcel and others.
Knowledge Base Article Request including requests for a drafted article to be approved.