My Recently Visited Services
This request would be for the newly founded Application Support Group that Brian Meis is heading. These types of requests would be items like dashboards, forms, automation, etc.
Request setup for new staff, staff augmentation, or consultants (onboarding).
For Staff or Staff Augmentation: One ticket should be used per user setup request.
For Consultants: If you have multiple consultants from the same company, needing identical access then you may use one ticket to request all. If they are from different companies or need different access please fill out separate form for each.
Request reports or processes to be run by Operations.
System changes that have to go to the CAB for approval. Workflow will initiate for approval process.
Request your password to be reset, unlock your account, enable your CSG user-id
SURS utilizes the GRC tool to manage and track its Governance, Risk, and Compliance posture. Access to the tool can be requested via the GRC Tool - User Provisioning Request ticket
Management approval will be required before access is granted.
Request corrections to image files (delete documents, documents misfiled, missing documents, CSG update, etc.).
Request assistance/installation for query reports or any of SURS applications such as CSG, Qildro, TimeTrade Appointments, System Generated Letters and Contribution Entry.
Report problems with query reports, file updates or any of SURS applications such as CSG, Qildro, TimeTrade Appointments, System Generated Letters and Contribution Entry.
Use this ticket ONLY when you have a confidential matter to address and you would like to have it documented in a ticket
Beware - the ticket will secure whatever is written inside of the "Action Required" box and ONLY the Manager of InfoSec, Director of IT Ops and CTO (who are the members of the Secure Access Group in TDX) will be able to view what is inside this box. However, the FEED is open to those that can access the ticket so please keep that in mind when making updates and or comments within the ticket. Note: if you are not in the group this box is not even visible.
Report problem with Desktop Applications such as Adobe Suite, Microsoft Suite, CRM, BIEdge, Snag-It, UPS Parcel and others.
Request permission changes to SURS systems. Permission Change requests must be submitted by a manager. Includes: iSeries, Network, Timberline, Northern Trust, Teams
This ticket may require a slightly longer response time than when selecting a ticket directly from the Service Catalog.
Used to relocate equipment not related to a staff member full move, like printers, copiers, fax, telephone line, network cable, etc
NOTE: Allow minimum of 3 business days for move to happen
Request printed materials from computer operations.
Print access reports from CA4K and distribute to managers for review/approval of their employees' building access. This should be done annually.
Review SURS' cellphones bill semi-annually to remove any unused devices/services.
Report a security incident. If you encounter something suspicious or threatening in the workplace, your desktop or on the network, please report it to the SURS Service Desk immediately.
Report problems/issues with SURS websites
Websites include the following:
ADP
Agiloft
Benefit Estimator
Brokerage Website
Contact Application
Employer Website
INTAcct
Investment Managers Website
Member Website
Reciprocal Website
SURS Intranet / SharePoint
SURS Intranet / SharePoint - Information Repository Issues
www.surs.org
Other
Request items such as a new server, additional wiring, wireless access, FTP and other network related items