My Recently Visited Services

Request reports or processes to be run by Operations.

Report building key not working as it should.

Request corrections to image files (delete documents, documents misfiled, missing documents, CSG update, etc.).

Request printed materials from computer operations.

Request assistance or installation of Accounting Applications such as Timberline, Northern Trust, Create a Check , Wise Track and others.

Request help for a problem/issue with a printer, fax machine or copier.

Operating system updates and/or converting user to OneDrive

Report problem with Desktop Applications such as Adobe Suite, Microsoft Suite, CRM, BIEdge, Snag-It, UPS Parcel and others.

Report problems with query reports, file updates or any of SURS applications such as CSG, Qildro, TimeTrade Appointments, System Generated Letters and Contribution Entry.

Report problems/issues with SURS websites
Websites include the following:

ADP
Agiloft
Benefit Estimator
Brokerage Website
Contact Application
Employer Website
INTAcct
Investment Managers Website
Member Website
Reciprocal Website
SURS Intranet / SharePoint
SURS Intranet / SharePoint - Information Repository Issues
www.surs.org
Other

Complete appropriate VPN Request form and attach it to your help desk submission.

Submit change requests for the Client Portal.

Report a problem with building and grounds such as heating/cooling, plumbing, electrical, furniture, vending and other related items.

Report Hardware issues with phone, headset or connection/wiring.

This ticket may require a slightly longer response time than when selecting a ticket directly from the Service Catalog.

Request SSN Transfer in FileNet.

Request setup for new staff, staff augmentation, or consultants (onboarding).
For Staff or Staff Augmentation: One ticket should be used per user setup request.
For Consultants: If you have multiple consultants from the same company, needing identical access then you may use one ticket to request all. If they are from different companies or need different access please fill out separate form for each.

Report incident printer, monitors, PC, Laptop, Keyboard, mouse, headset, camera, UPS,

Mail Room requests, mailroom

Request a building access key.

Submit email/calendar/distribution group requests.

System changes that have to go to the CAB for approval. Workflow will initiate for approval process.

Request help with Filenet related issues.

SURS utilizes the GRC tool to manage and track its Governance, Risk, and Compliance posture. Access to the tool can be requested via the GRC Tool - User Provisioning Request ticket

Management approval will be required before access is granted.