My Recently Visited Services
All termination requests for SURS employees must be submitted by HR. Termination of consultants, contractors, or auditors should come from reporting manager.
Submit a service request for assistance prior to your meeting event to ensure that the room and equipment is setup to meet your needs. If you have an upcoming meeting that utilizes the audio/video features of the meeting room, you may submit this request to schedule time prior to your meeting for a service tech to show you how to operate the room.
Complete appropriate VPN Request form and attach it to your help desk submission.
Review Emergency Procedures
Word copies of all the emergency plans are in the Business Continuity channel of our department site. There is a directory of all the procedures in word format and then also saved as a pdf to upload to the IR. IOps - DPT/Business Continuity/Files/Documentation/Emergency Procedures
Report a problem with building and grounds such as heating/cooling, plumbing, electrical, furniture, vending and other related items.
This ticket will be used to grant requested user access to SSO_OpenGov - this MUST have approval from Officer of Procurement and DEI Finance (currently this is Shauna Clayborn)
Change the hours that your key/badge allows you access to SURS Facilities.
Request reports or processes to be run by Operations.
Request permission changes to SURS systems. Permission Change requests must be submitted by a manager. Includes: iSeries, Network, Timberline, Northern Trust, Teams
Knowledge Base Article Request including requests for a drafted article to be approved.
Request printed materials from computer operations.
Request setup for new staff, staff augmentation, or consultants (onboarding).
For Staff or Staff Augmentation: One ticket should be used per user setup request.
For Consultants: If you have multiple consultants from the same company, needing identical access then you may use one ticket to request all. If they are from different companies or need different access please fill out separate form for each.
Use this ticket ONLY when you have a confidential matter to address and you would like to have it documented in a ticket
Beware - the ticket will secure whatever is written inside of the "Action Required" box and ONLY the Manager of InfoSec, Director of IT Ops and CTO (who are the members of the Secure Access Group in TDX) will be able to view what is inside this box. However, the FEED is open to those that can access the ticket so please keep that in mind when making updates and or comments within the ticket. Note: if you are not in the group this box is not even visible.
Form/Request used to request Proof Of Concept non standard software or new software that is not currently on the approved SURS software list.
Request assistance or to have software installed. Software includes Desktop Applications such as Adobe Suite, Microsoft Suite including Visio and Projects, CRM, BIEdge, Snag-It, UPS Parcel and others.
System changes that have to go to the CAB for approval. Workflow will initiate for approval process.
Request assistance/installation for query reports or any of SURS applications such as CSG, Qildro, TimeTrade Appointments, System Generated Letters and Contribution Entry.
Request corrections to image files (delete documents, documents misfiled, missing documents, CSG update, etc.).
Request your password to be reset, unlock your account, enable your CSG user-id
Request computer, printer, monitor, PC, Laptop, keyboard, mouse, laptop carrying cases, Headset, Camera, UPS, Cell, or other accessories.