My Recently Visited Services
Use this service if you have questions about blocked sites or believe a legitimate site is being blocked.
Report a problem with email or calendaring.
Knowledge Base Article Request including requests for a drafted article to be approved.
This will be used to track problems/incidents when we need to call for vendor support
Complete appropriate VPN Request form and attach it to your help desk submission.
This is to request only CoPilot for Web any other AI request will be rejected
Use this form to request SURS access while traveling. You will need to provide where you are going and a date range that you will require access.
Request corrections to image files (delete documents, documents misfiled, missing documents, CSG update, etc.).
Report problem with App Dev Applications such as ACS, Lansa, MS SQL, Data Warehouse, CA/2E, Promotions, CopyData, Implementer, Visual Studio and others.
Report SURS equipment that has been lost or stolen, this would include items like laptops, iPhones, iPads, USB drives
Request reports or processes to be run by Operations.
Report Problem with Image applications such as FileNet, Kofax/KTM, OnDemand, PrintToTiff, Scanner Cover Sheets, DocLink.
Request setup for new staff, staff augmentation, or consultants (onboarding).
For Staff or Staff Augmentation: One ticket should be used per user setup request.
For Consultants: If you have multiple consultants from the same company, needing identical access then you may use one ticket to request all. If they are from different companies or need different access please fill out separate form for each.
Review SURS' cellphones bill semi-annually to remove any unused devices/services.
Report building key not working as it should.
Request items such as a new server, additional wiring, wireless access, FTP and other network related items
Request assistance/installation for query reports or any of SURS applications such as CSG, Qildro, TimeTrade Appointments, System Generated Letters and Contribution Entry.
Request permission changes to SURS systems. Permission Change requests must be submitted by a manager. Includes: iSeries, Network, Timberline, Northern Trust, Teams