My Recently Visited Services
Report problems with query reports, file updates or any of SURS applications such as CSG, Qildro, TimeTrade Appointments, System Generated Letters and Contribution Entry.
Use this ticket ONLY when you have a confidential matter to address and you would like to have it documented in a ticket
Beware - the ticket will secure whatever is written inside of the "Action Required" box and ONLY the Manager of InfoSec, Director of IT Ops and CTO (who are the members of the Secure Access Group in TDX) will be able to view what is inside this box. However, the FEED is open to those that can access the ticket so please keep that in mind when making updates and or comments within the ticket. Note: if you are not in the group this box is not even visible.
Complete appropriate VPN Request form and attach it to your help desk submission.
Request printed materials from computer operations.
Request files to be restored or desktop/laptop to be backed up,.
Print AD access groups for the above FileNet Access. Distribute these to the following:
LGL - Bianca Green
EMP - Jennifer Bartell
MED - Marsha Fitch
SF - Jackie Honn
HR - Nichole Hemming
ACCT - Tara Myers
Change the hours that your key/badge allows you access to SURS Facilities.
SURS utilizes the GRC tool to manage and track its Governance, Risk, and Compliance posture. Access to the tool can be requested via the GRC Tool - User Provisioning Request ticket
Management approval will be required before access is granted.
If you receive a suspicious email message and would like it to be analyzed, please forward it as an attachment to SURS Service Desk.
This request should be used by departments to submit their Fiscal Year budget requests
Report a problem with email or calendaring.
Report a security incident. If you encounter something suspicious or threatening in the workplace, your desktop or on the network, please report it to the SURS Service Desk immediately.
Form/Request used to request Proof Of Concept non standard software or new software that is not currently on the approved SURS software list.
Use this ticket to relocate staff within the same department
If you are relocating to a different department and/or position has changed please use the Employee Position Change Request service instead
NOTE: Allow minimum of 3 business days for move to happen
Review Emergency Procedures
Word copies of all the emergency plans are in the Business Continuity channel of our department site. There is a directory of all the procedures in word format and then also saved as a pdf to upload to the IR. IOps - DPT/Business Continuity/Files/Documentation/Emergency Procedures
Request help for a problem/issue with a printer, fax machine or copier.