My Recently Visited Services
Request assistance or installation of App Dev Applications such as ACS, Lansa, MS SQL, Ad-Hoc reports, Reports, Data Warehouse, CA/2E, Promotions, CopyData, Implementer, Visual Studio and others.
Request corrections to image files (delete documents, documents misfiled, missing documents, CSG update, etc.).
Request reports or processes to be run by Operations.
Request computer, printer, monitor, PC, Laptop, keyboard, mouse, laptop carrying cases, Headset, Camera, UPS, Cell, or other accessories.
Submit a service request for assistance prior to your meeting event to ensure that the room and equipment is setup to meet your needs. If you have an upcoming meeting that utilizes the audio/video features of the meeting room, you may submit this request to schedule time prior to your meeting for a service tech to show you how to operate the room.
Report problems with query reports, file updates or any of SURS applications such as CSG, Qildro, TimeTrade Appointments, System Generated Letters and Contribution Entry.
Report problems/issues with SURS websites
Websites include the following:
ADP
Agiloft
Benefit Estimator
Brokerage Website
Contact Application
Employer Website
INTAcct
Investment Managers Website
Member Website
Reciprocal Website
SURS Intranet / SharePoint
SURS Intranet / SharePoint - Information Repository Issues
www.surs.org
Other
All termination requests for SURS employees must be submitted by HR. Termination of consultants, contractors, or auditors should come from reporting manager.
Request help for a problem/issue with a printer, fax machine or copier.
Report problem with App Dev Applications such as ACS, Lansa, MS SQL, Data Warehouse, CA/2E, Promotions, CopyData, Implementer, Visual Studio and others.
System changes that have to go to the CAB for approval. Workflow will initiate for approval process.
Request printed materials from computer operations.
Request pre-meeting assistance for web conferencing setup. If you are planning on using a conferencing application such as WebEx or Teams in your meeting and need assistance with the meeting setup/scheduling, please use this service to submit a ticket.
Use this service if you have questions about blocked sites or believe a legitimate site is being blocked.
SURS utilizes the GRC tool to manage and track its Governance, Risk, and Compliance posture. Access to the tool can be requested via the GRC Tool - User Provisioning Request ticket
Management approval will be required before access is granted.
Request for network admins to apply or install security patches requested by the security team - or act on vulnerabilities
Report SURS equipment that has been lost or stolen, this would include items like laptops, iPhones, iPads, USB drives
When external CD's or USB drives are received by the mailroom they must go to security to be scanned before delivered to there destination