My Recently Visited Services

Request for building and grounds

Toner, Maintenance, Supplies

Report problem with App Dev Applications such as ACS, Lansa, MS SQL, Data Warehouse, CA/2E, Promotions, CopyData, Implementer, Visual Studio and others.

Report problem with Desktop Applications such as Adobe Suite, Microsoft Suite, CRM, BIEdge, Snag-It, UPS Parcel and others.

Use this ticket when requesting a specific time for desktop equipment audits to be performed in your office

Report incident printer, monitors, PC, Laptop, Keyboard, mouse, headset, camera, UPS,

Form/Request used to request Proof Of Concept non standard software or new software that is not currently on the approved SURS software list.

Request corrections to image files (delete documents, documents misfiled, missing documents, CSG update, etc.).

Use this ticket to relocate staff within the same department

If you are relocating to a different department and/or position has changed please use the Employee Position Change Request service instead

NOTE: Allow minimum of 3 business days for move to happen

Used to relocate equipment not related to a staff member full move, like printers, copiers, fax, telephone line, network cable, etc

NOTE: Allow minimum of 3 business days for move to happen

Request computer, printer, monitor, PC, Laptop, keyboard, mouse, laptop carrying cases, Headset, Camera, UPS, Cell, or other accessories.

Operating system updates and/or converting user to OneDrive

System changes that have to go to the CAB for approval. Workflow will initiate for approval process.

Submit a request to the Communications department.

Request SSN Transfer in FileNet.

Mail Room requests, mailroom

Report a security incident. If you encounter something suspicious or threatening in the workplace, your desktop or on the network, please report it to the SURS Service Desk immediately.

DLP Alert for rule detected these are considered severity level 1 incidents

Report a certificate error on a SURS website or application.

Request printed materials from computer operations.

Use this ticket when you are requesting quotes in order to receive credit for your time and track the process

When external CD's or USB drives are received by the mailroom they must go to security to be scanned before delivered to there destination

Used when needing to purchase equipment

Request supplies/services from Support Services.

Request for network admins to apply or install security patches requested by the security team - or act on vulnerabilities