My Recently Visited Services
Request setup for new staff, staff augmentation, or consultants (onboarding).
For Staff or Staff Augmentation: One ticket should be used per user setup request.
For Consultants: If you have multiple consultants from the same company, needing identical access then you may use one ticket to request all. If they are from different companies or need different access please fill out separate form for each.
This ticket is to be used when employees change positions internally
Request computer, printer, monitor, PC, Laptop, keyboard, mouse, laptop carrying cases, Headset, Camera, UPS, Cell, or other accessories.
Use this ticket when requesting a specific time for desktop equipment audits to be performed in your office
Report issues with missing drive assignments, Wireless (WIFI), Remote Access, etc.. Use this service to report if the Internet is down.
This request should be used by departments to submit their Fiscal Year budget requests
Report Problem with Accounting Applications such as Timberline, Northern Trust, Create a Check , Wise Track and others.
Report problems with query reports, file updates or any of SURS applications such as CSG, Qildro, TimeTrade Appointments, System Generated Letters and Contribution Entry.
When external CD's or USB drives are received by the mailroom they must go to security to be scanned before delivered to there destination
Report problem with App Dev Applications such as ACS, Lansa, MS SQL, Data Warehouse, CA/2E, Promotions, CopyData, Implementer, Visual Studio and others.
Report SURS equipment that has been lost or stolen, this would include items like laptops, iPhones, iPads, USB drives
This ticket will be used to grant requested user access to SSO_OpenGov - this MUST have approval from Officer of Procurement and DEI Finance (currently this is Shauna Clayborn)
Request files to be restored or desktop/laptop to be backed up,.
Report Problem with Image applications such as FileNet, Kofax/KTM, OnDemand, PrintToTiff, Scanner Cover Sheets, DocLink.
Use this ticket ONLY when you have a confidential matter to address and you would like to have it documented in a ticket
Beware - the ticket will secure whatever is written inside of the "Action Required" box and ONLY the members of the PAS Secure Access Group in TDX will be able to view what is inside this box. However, the FEED is open to those that can access the ticket so please keep that in mind when making updates and or comments within the ticket. Note: if you are not in the group this box is not even visible.
Request assistance or installation of App Dev Applications such as ACS, Lansa, MS SQL, Ad-Hoc reports, Reports, Data Warehouse, CA/2E, Promotions, CopyData, Implementer, Visual Studio and others.
If you receive a suspicious email message and would like it to be analyzed, please forward it as an attachment to SURS Service Desk.