My Recently Visited Services
This will be used to track when we call a vendor for support or have a block of hours with a vendor to work on a small project
Report a problem with building and grounds such as heating/cooling, plumbing, electrical, furniture, vending and other related items.
Report problems with query reports, file updates or any of SURS applications such as CSG, Qildro, TimeTrade Appointments, System Generated Letters and Contribution Entry.
Report incident printer, monitors, PC, Laptop, Keyboard, mouse, headset, camera, UPS,
Report building key not working as it should.
Report problem with Desktop Applications such as Adobe Suite, Microsoft Suite, CRM, BIEdge, Snag-It, UPS Parcel and others.
Report Problem with Accounting Applications such as Timberline, Northern Trust, Create a Check , Wise Track and others.
This will be used to track problems/incidents when we need to call for vendor support
Use this ticket to relocate staff within the same department
If you are relocating to a different department and/or position has changed please use the Employee Position Change Request service instead
NOTE: Allow minimum of 3 business days for move to happen
Request pre-meeting assistance for web conferencing setup. If you are planning on using a conferencing application such as WebEx or Teams in your meeting and need assistance with the meeting setup/scheduling, please use this service to submit a ticket.
Use this ticket when you are requesting quotes in order to receive credit for your time and track the process
Form/Request used to request Proof Of Concept non standard software or new software that is not currently on the approved SURS software list.
Request assistance or to have software installed. Software includes Desktop Applications such as Adobe Suite, Microsoft Suite including Visio and Projects, CRM, BIEdge, Snag-It, UPS Parcel and others.
Request setup for new staff, staff augmentation, or consultants (onboarding).
For Staff or Staff Augmentation: One ticket should be used per user setup request.
For Consultants: If you have multiple consultants from the same company, needing identical access then you may use one ticket to request all. If they are from different companies or need different access please fill out separate form for each.
Request help for a problem/issue with a printer, fax machine or copier.
Request computer, printer, monitor, PC, Laptop, keyboard, mouse, laptop carrying cases, Headset, Camera, UPS, Cell, or other accessories.
Request corrections to image files (delete documents, documents misfiled, missing documents, CSG update, etc.).
Request permission changes to SURS systems. Permission Change requests must be submitted by a manager. Includes: iSeries, Network, Timberline, Northern Trust, Teams