My Recently Visited Services
When external CD's or USB drives are received by the mailroom they must go to security to be scanned before delivered to there destination
Request reports or processes to be run by Operations.
Report problems with query reports, file updates or any of SURS applications such as CSG, Qildro, TimeTrade Appointments, System Generated Letters and Contribution Entry.
This ticket will be used to grant requested user access to SSO_OpenGov - this MUST have approval from Officer of Procurement and DEI Finance (currently this is Shauna Clayborn)
Report Problem with Image applications such as FileNet, Kofax/KTM, OnDemand, PrintToTiff, Scanner Cover Sheets, DocLink.
Report Problem with Accounting Applications such as Timberline, Northern Trust, Create a Check , Wise Track and others.
Request files to be restored or desktop/laptop to be backed up,.
Use this ticket when requesting a specific time for desktop equipment audits to be performed in your office
This request would be for the newly founded Application Support Group that Brian Meis is heading. These types of requests would be items like dashboards, forms, automation, etc.
Report issues with missing drive assignments, Wireless (WIFI), Remote Access, etc.. Use this service to report if the Internet is down.
If you receive a suspicious email message and would like it to be analyzed, please forward it as an attachment to SURS Service Desk.
Form/Request used to request Proof Of Concept non standard software or new software that is not currently on the approved SURS software list.
This ticket is to be used when employees change positions internally
Request printed materials from computer operations.
This request should be used by departments to submit their Fiscal Year budget requests
Report SURS equipment that has been lost or stolen, this would include items like laptops, iPhones, iPads, USB drives