My Recently Visited Services
Report problems with query reports, file updates or any of SURS applications such as CSG, Qildro, TimeTrade Appointments, System Generated Letters and Contribution Entry.
Request setup for new staff, staff augmentation, or consultants (onboarding).
For Staff or Staff Augmentation: One ticket should be used per user setup request.
For Consultants: If you have multiple consultants from the same company, needing identical access then you may use one ticket to request all. If they are from different companies or need different access please fill out separate form for each.
Request corrections to image files (delete documents, documents misfiled, missing documents, CSG update, etc.).
System changes that have to go to the CAB for approval. Workflow will initiate for approval process.
Submit email/calendar/distribution group requests.
Request printed materials from computer operations.
Request reports or processes to be run by Operations.
Report problem with Desktop Applications such as Adobe Suite, Microsoft Suite, CRM, BIEdge, Snag-It, UPS Parcel and others.
Report problems/issues with SURS websites
Websites include the following:
ADP
Agiloft
Benefit Estimator
Brokerage Website
Contact Application
Employer Website
INTAcct
Investment Managers Website
Member Website
Reciprocal Website
SURS Intranet / SharePoint
SURS Intranet / SharePoint - Information Repository Issues
www.surs.org
Other
Report incident printer, monitors, PC, Laptop, Keyboard, mouse, headset, camera, UPS,
Review SURS' cellphones bill semi-annually to remove any unused devices/services.
Report a problem with building and grounds such as heating/cooling, plumbing, electrical, furniture, vending and other related items.
Complete appropriate VPN Request form and attach it to your help desk submission.
Request for personal device to be enrolled in InTune. This will require manager approval as well as confirmation that you have read the Mobile Device Security Policy.
Request permission changes to SURS systems. Permission Change requests must be submitted by a manager. Includes: iSeries, Network, Timberline, Northern Trust, Teams
Request computer, printer, monitor, PC, Laptop, keyboard, mouse, laptop carrying cases, Headset, Camera, UPS, Cell, or other accessories.
This will be used to track when we call a vendor for support or have a block of hours with a vendor to work on a small project
Request items such as a new server, additional wiring, wireless access, FTP and other network related items
Use this ticket ONLY when you have a confidential matter to address and you would like to have it documented in a ticket
Beware - the ticket will secure whatever is written inside of the "Action Required" box and ONLY the Manager of InfoSec, Director of IT Ops and CTO (who are the members of the Secure Access Group in TDX) will be able to view what is inside this box. However, the FEED is open to those that can access the ticket so please keep that in mind when making updates and or comments within the ticket. Note: if you are not in the group this box is not even visible.