My Recently Visited Services

Report Hardware issues with phone, headset or connection/wiring.

Request computer, printer, monitor, PC, Laptop, keyboard, mouse, laptop carrying cases, Headset, Camera, UPS, Cell, or other accessories.

Toggle Member Website message.

Report problems with query reports, file updates or any of SURS applications such as CSG, Qildro, TimeTrade Appointments, System Generated Letters and Contribution Entry.

Request for network admins to apply or install security patches requested by the security team - or act on vulnerabilities

Report building key not working as it should.

Report a problem with audio/video in a conference room.

If you receive a suspicious email message and would like it to be analyzed, please forward it as an attachment to SURS Service Desk.

Request printed materials from computer operations.

This will be used to track when we call a vendor for support or have a block of hours with a vendor to work on a small project

Report problem with App Dev Applications such as ACS, Lansa, MS SQL, Data Warehouse, CA/2E, Promotions, CopyData, Implementer, Visual Studio and others.

Request changes/enhancements to SURS websites

Report problems/issues with SURS websites
Websites include the following:

ADP
Agiloft
Benefit Estimator
Brokerage Website
Contact Application
Employer Website
INTAcct
Investment Managers Website
Member Website
Reciprocal Website
SURS Intranet / SharePoint
SURS Intranet / SharePoint - Information Repository Issues
www.surs.org
Other

Request pre-meeting assistance for web conferencing setup. If you are planning on using a conferencing application such as WebEx or Teams in your meeting and need assistance with the meeting setup/scheduling, please use this service to submit a ticket.

This will be used to track problems/incidents when we need to call for vendor support

Individual and/or group training requests

Request testing assistance from Operations.

Test Restoring from Backup - Critical Applications/Files (attach report to ticket)
iSeries Applications/Files - even months (Feb, Apr, Jun, Aug, Oct, Dec)
Intel Applications/Files - odd months (Jan, Mar, May, Jul, Sept, Nov)

Submit a telephony request.

Submit questions/issues with Service Desk Portal or TeamDynamix.

This service will be used to request a new server.

Review SURS' cellphones bill semi-annually to remove any unused devices/services.

Requests for scanner maintenance or cleaning