My Recently Visited Services
Used to relocate equipment not related to a staff member full move, like printers, copiers, fax, telephone line, network cable, etc
NOTE: Allow minimum of 3 business days for move to happen
Report a security incident. If you encounter something suspicious or threatening in the workplace, your desktop or on the network, please report it to the SURS Service Desk immediately.
Request assistance/installation for Image applications such as FileNet, Kofax/KTM, OnDemand, PrintToTiff, Scanner Cover Sheets, DocLink or with processes such as Scanning Issues/Requests and SSN Transfers.
Form/Request used to request Proof Of Concept non standard software or new software that is not currently on the approved SURS software list.
Review Emergency Procedures
Word copies of all the emergency plans are in the Business Continuity channel of our department site. There is a directory of all the procedures in word format and then also saved as a pdf to upload to the IR. IOps - DPT/Business Continuity/Files/Documentation/Emergency Procedures
Test Restoring from Backup - Critical Applications/Files (attach report to ticket)
iSeries Applications/Files - even months (Feb, Apr, Jun, Aug, Oct, Dec)
Intel Applications/Files - odd months (Jan, Mar, May, Jul, Sept, Nov)
Print access reports from CA4K and distribute to managers for review/approval of their employees' building access. This should be done annually.
SURS utilizes the GRC tool to manage and track its Governance, Risk, and Compliance posture. Access to the tool can be requested via the GRC Tool - User Provisioning Request ticket
Management approval will be required before access is granted.
Use this service if you have questions about blocked sites or believe a legitimate site is being blocked.
Report SURS equipment that has been lost or stolen, this would include items like laptops, iPhones, iPads, USB drives
Request for network admins to apply or install security patches requested by the security team - or act on vulnerabilities
Submit questions/issues with Service Desk Portal or TeamDynamix.
Report a problem with building and grounds such as heating/cooling, plumbing, electrical, furniture, vending and other related items.
Report problem with App Dev Applications such as ACS, Lansa, MS SQL, Data Warehouse, CA/2E, Promotions, CopyData, Implementer, Visual Studio and others.
Request reports or processes to be run by Operations.
Report a problem with audio/video in a conference room.
This request would be for the newly founded Application Support Group that Brian Meis is heading. These types of requests would be items like dashboards, forms, automation, etc.