My Recently Visited Services
This request should be used by departments to submit their Fiscal Year budget requests
Use this service if you have questions about blocked sites or believe a legitimate site is being blocked.
Report building key not working as it should.
Request corrections to image files (delete documents, documents misfiled, missing documents, CSG update, etc.).
Report problems with query reports, file updates or any of SURS applications such as CSG, Qildro, TimeTrade Appointments, System Generated Letters and Contribution Entry.
Report a security incident. If you encounter something suspicious or threatening in the workplace, your desktop or on the network, please report it to the SURS Service Desk immediately.
Print AD access groups for the above FileNet Access. Distribute these to the following:
LGL - Bianca Green
EMP - Jennifer Bartell
MED - Marsha Fitch
SF - Jackie Honn
HR - Nichole Hemming
ACCT - Tara Myers
Request assistance/installation for query reports or any of SURS applications such as CSG, Qildro, TimeTrade Appointments, System Generated Letters and Contribution Entry.
Print access reports from CA4K and distribute to managers for review/approval of their employees' building access. This should be done annually.
Request reports or processes to be run by Operations.
Report a problem with building and grounds such as heating/cooling, plumbing, electrical, furniture, vending and other related items.
This will be used to track problems/incidents when we need to call for vendor support
This request would be for the newly founded Application Support Group that Brian Meis is heading. These types of requests would be items like dashboards, forms, automation, etc.
System changes that have to go to the CAB for approval. Workflow will initiate for approval process.
Request setup for new staff, staff augmentation, or consultants (onboarding).
For Staff or Staff Augmentation: One ticket should be used per user setup request.
For Consultants: If you have multiple consultants from the same company, needing identical access then you may use one ticket to request all. If they are from different companies or need different access please fill out separate form for each.
Form/Request used to request Proof Of Concept non standard software or new software that is not currently on the approved SURS software list.
Request assistance or to have software applications installed. Software includes Desktop Applications such as Adobe Suite, Microsoft Suite including Visio and Projects, CRM, BIEdge, Snag-It, UPS Parcel and others.
Request permission changes to SURS systems. Permission Change requests must be submitted by a manager. Includes: iSeries, Network, Timberline, Northern Trust, Teams
Request help for a problem/issue with a printer, fax machine or copier.