Popular Services
Request corrections to image files (delete documents, documents misfiled, missing documents, CSG update, etc.).
Form/Request used to request Proof Of Concept non standard software or new software that is not currently on the approved SURS software list.
Report a problem with building and grounds such as heating/cooling, plumbing, electrical, furniture, vending and other related items.
Request printed materials from computer operations.
System changes that have to go to the CAB for approval. Workflow will initiate for approval process.
Request permission changes to SURS systems. Permission Change requests must be submitted by a manager. Includes: iSeries, Network, Timberline, Northern Trust, Teams
Request items such as a new server, additional wiring, wireless access, FTP and other network related items
Request setup for new staff, staff augmentation, or consultants (onboarding).
For Staff or Staff Augmentation: One ticket should be used per user setup request.
For Consultants: If you have multiple consultants from the same company, needing identical access then you may use one ticket to request all. If they are from different companies or need different access please fill out separate form for each.
Request assistance or installation of App Dev Applications such as ACS, Lansa, MS SQL, Ad-Hoc reports, Reports, Data Warehouse, CA/2E, Promotions, CopyData, Implementer, Visual Studio and others.
Report incident printer, monitors, PC, Laptop, Keyboard, mouse, headset, camera, UPS,
Report SURS equipment that has been lost or stolen, this would include items like laptops, iPhones, iPads, USB drives
Request help for a problem/issue with a printer, fax machine or copier.
This request would be for the newly founded Application Support Group that Brian Meis is heading. These types of requests would be items like dashboards, forms, automation, etc.
Report Problem with Image applications such as FileNet, Kofax/KTM, OnDemand, PrintToTiff, Scanner Cover Sheets, DocLink.
Request reports or processes to be run by Operations.
Knowledge Base Article Request including requests for a drafted article to be approved.
Change the hours that your key/badge allows you access to SURS Facilities.
Use this ticket to relocate staff within the same department
If you are relocating to a different department and/or position has changed please use the Employee Position Change Request service instead
NOTE: Allow minimum of 3 business days for move to happen
Request computer, printer, monitor, PC, Laptop, keyboard, mouse, laptop carrying cases, Headset, Camera, UPS, Cell, or other accessories.