Popular Services
Request assistance/installation for query reports or any of SURS applications such as CSG, Qildro, TimeTrade Appointments, System Generated Letters and Contribution Entry.
Form/Request used to request Proof Of Concept non standard software or new software that is not currently on the approved SURS software list.
Request assistance or to have software applications installed. Software includes Desktop Applications such as Adobe Suite, Microsoft Suite including Visio and Projects, CRM, BIEdge, Snag-It, UPS Parcel and others.
System changes that have to go to the CAB for approval. Workflow will initiate for approval process.
Request corrections to image files (delete documents, documents misfiled, missing documents, CSG update, etc.).
Request permission changes to SURS systems. Permission Change requests must be submitted by a manager. Includes: iSeries, Network, Timberline, Northern Trust, Teams
Request printed materials from computer operations.
Submit questions/issues with Service Desk Portal or TeamDynamix.
This request would be for the newly founded Application Support Group that Brian Meis is heading. These types of requests would be items like dashboards, forms, automation, etc.
Request assistance or installation of App Dev Applications such as ACS, Lansa, MS SQL, Ad-Hoc reports, Reports, Data Warehouse, CA/2E, Promotions, CopyData, Implementer, Visual Studio and others.
Report problem with Desktop Applications such as Adobe Suite, Microsoft Suite, CRM, BIEdge, Snag-It, UPS Parcel and others.
Request reports or processes to be run by Operations.
This ticket may require a slightly longer response time than when selecting a ticket directly from the Service Catalog.
Report problems with query reports, file updates or any of SURS applications such as CSG, Qildro, TimeTrade Appointments, System Generated Letters and Contribution Entry.
Request your password to be reset, unlock your account, enable your CSG user-id
Report a problem with building and grounds such as heating/cooling, plumbing, electrical, furniture, vending and other related items.
Knowledge Base Article Request including requests for a drafted article to be approved.
Request setup for new staff, staff augmentation, or consultants (onboarding).
For Staff or Staff Augmentation: One ticket should be used per user setup request.
For Consultants: If you have multiple consultants from the same company, needing identical access then you may use one ticket to request all. If they are from different companies or need different access please fill out separate form for each.
Report a problem with email or calendaring.