Popular Services

Request corrections to image files (delete documents, documents misfiled, missing documents, CSG update, etc.).


System changes that have to go to the CAB for approval. Workflow will initiate for approval process.


Request printed materials from computer operations.


Report a problem with building and grounds such as heating/cooling, plumbing, electrical, furniture, vending and other related items.


Request reports or processes to be run by Operations.


Request assistance/installation for query reports or any of SURS applications such as CSG, Qildro, TimeTrade Appointments, System Generated Letters and Contribution Entry.


Form/Request used to request Proof Of Concept non standard software or new software that is not currently on the approved SURS software list.


Request for building and grounds


Report issues with missing drive assignments, Wireless (WIFI), Remote Access, etc.. Use this service to report if the Internet is down.


Used when needing to purchase equipment


Requests for information pertaining to an audit


Request computer, printer, monitor, PC, Laptop, keyboard, mouse, laptop carrying cases, Headset, Camera, UPS, Cell, or other accessories.


Request SSN Transfer in FileNet.


Report incident printer, monitors, PC, Laptop, Keyboard, mouse, headset, camera, UPS,


Request permission changes to SURS systems. Permission Change requests must be submitted by a manager. Includes: iSeries, Network, Timberline, Northern Trust, Teams


Report problems with query reports, file updates or any of SURS applications such as CSG, Qildro, TimeTrade Appointments, System Generated Letters and Contribution Entry.


This ticket may require a slightly longer response time than when selecting a ticket directly from the Service Catalog.


Report Hardware issues with phone, headset or connection/wiring.


Request your password to be reset, unlock your account, enable your CSG user-id


All termination requests must be submitted by HR.


This request would be for the newly founded Application Support Group that Brian Meis is heading. These types of requests would be items like dashboards, forms, automation, etc.


This service will be used to request a new server.