Popular Services
Form/Request used to request Proof Of Concept non standard software or new software that is not currently on the approved SURS software list.
Request corrections to image files (delete documents, documents misfiled, missing documents, CSG update, etc.).
Report a problem with building and grounds such as heating/cooling, plumbing, electrical, furniture, vending and other related items.
Request assistance/installation for query reports or any of SURS applications such as CSG, Qildro, TimeTrade Appointments, System Generated Letters and Contribution Entry.
Request setup for new staff, staff augmentation, or consultants (onboarding).
For Staff or Staff Augmentation: One ticket should be used per user setup request.
For Consultants: If you have multiple consultants from the same company, needing identical access then you may use one ticket to request all. If they are from different companies or need different access please fill out separate form for each.
Submit email/calendar/distribution group requests.
System changes that have to go to the CAB for approval. Workflow will initiate for approval process.
Request assistance or installation of App Dev Applications such as ACS, Lansa, MS SQL, Ad-Hoc reports, Reports, Data Warehouse, CA/2E, Promotions, CopyData, Implementer, Visual Studio and others.
Request items such as a new server, additional wiring, wireless access, FTP and other network related items
Request permission changes to SURS systems. Permission Change requests must be submitted by a manager. Includes: iSeries, Network, Timberline, Northern Trust, Teams
Request assistance or to have software installed. Software includes Desktop Applications such as Adobe Suite, Microsoft Suite including Visio and Projects, CRM, BIEdge, Snag-It, UPS Parcel and others.
Request printed materials from computer operations.
Request reports or processes to be run by Operations.
Request assistance/installation for Image applications such as FileNet, Kofax/KTM, OnDemand, PrintToTiff, Scanner Cover Sheets, DocLink or with processes such as Scanning Issues/Requests and SSN Transfers.
Report Problem with Image applications such as FileNet, Kofax/KTM, OnDemand, PrintToTiff, Scanner Cover Sheets, DocLink.
Report incident printer, monitors, PC, Laptop, Keyboard, mouse, headset, camera, UPS,
Submit questions/issues with Service Desk Portal or TeamDynamix.
This request would be for the newly founded Application Support Group that Brian Meis is heading. These types of requests would be items like dashboards, forms, automation, etc.
Request computer, printer, monitor, PC, Laptop, keyboard, mouse, laptop carrying cases, Headset, Camera, UPS, Cell, or other accessories.