Popular Services
Report problems/issues with SURS websites
Websites include the following:
ADP
Agiloft
Benefit Estimator
Brokerage Website
Contact Application
Employer Website
INTAcct
Investment Managers Website
Member Website
Reciprocal Website
SURS Intranet / SharePoint
SURS Intranet / SharePoint - Information Repository Issues
www.surs.org
Other
System changes that have to go to the CAB for approval. Workflow will initiate for approval process.
Report problem with Desktop Applications such as Adobe Suite, Microsoft Suite, CRM, BIEdge, Snag-It, UPS Parcel and others.
Request assistance/installation for query reports or any of SURS applications such as CSG, Qildro, TimeTrade Appointments, System Generated Letters and Contribution Entry.
Request computer, printer, monitor, PC, Laptop, keyboard, mouse, laptop carrying cases, Headset, Camera, UPS, Cell, or other accessories.
Report incident printer, monitors, PC, Laptop, Keyboard, mouse, headset, camera, UPS,
This request would be for the newly founded Application Support Group that Brian Meis is heading. These types of requests would be items like dashboards, forms, automation, etc.
Request permission changes to SURS systems. Permission Change requests must be submitted by a manager. Includes: iSeries, Network, Timberline, Northern Trust, Teams
Request assistance or to have software installed. Software includes Desktop Applications such as Adobe Suite, Microsoft Suite including Visio and Projects, CRM, BIEdge, Snag-It, UPS Parcel and others.
Report a problem with email or calendaring.
Request corrections to image files (delete documents, documents misfiled, missing documents, CSG update, etc.).
Request printed materials from computer operations.
Request help for a problem/issue with a printer, fax machine or copier.
Request reports or processes to be run by Operations.
Form/Request used to request Proof Of Concept non standard software or new software that is not currently on the approved SURS software list.
Complete appropriate VPN Request form and attach it to your help desk submission.
Report a problem with building and grounds such as heating/cooling, plumbing, electrical, furniture, vending and other related items.
Request setup for new staff, staff augmentation, or consultants (onboarding).
For Staff or Staff Augmentation: One ticket should be used per user setup request.
For Consultants: If you have multiple consultants from the same company, needing identical access then you may use one ticket to request all. If they are from different companies or need different access please fill out separate form for each.
This ticket may require a slightly longer response time than when selecting a ticket directly from the Service Catalog.
Report building key not working as it should.
Request your password to be reset, unlock your account, enable your CSG user-id