Popular Services
Form/Request used to request Proof Of Concept non standard software or new software that is not currently on the approved SURS software list.
Request corrections to image files (delete documents, documents misfiled, missing documents, CSG update, etc.).
Request setup for new staff, staff augmentation, or consultants (onboarding).
For Staff or Staff Augmentation: One ticket should be used per user setup request.
For Consultants: If you have multiple consultants from the same company, needing identical access then you may use one ticket to request all. If they are from different companies or need different access please fill out separate form for each.
System changes that have to go to the CAB for approval. Workflow will initiate for approval process.
Request printed materials from computer operations.
Use this ticket ONLY when you have a confidential matter to address and you would like to have it documented in a ticket
Beware - the ticket will secure whatever is written inside of the "Action Required" box and ONLY the Manager of InfoSec, Director of IT Ops and CTO (who are the members of the Secure Access Group in TDX) will be able to view what is inside this box. However, the FEED is open to those that can access the ticket so please keep that in mind when making updates and or comments within the ticket. Note: if you are not in the group this box is not even visible.
Complete appropriate VPN Request form and attach it to your help desk submission.
Report incident printer, monitors, PC, Laptop, Keyboard, mouse, headset, camera, UPS,
Request reports or processes to be run by Operations.
Use this ticket to relocate staff within the same department
If you are relocating to a different department and/or position has changed please use the Employee Position Change Request service instead
NOTE: Allow minimum of 3 business days for move to happen
Request assistance/installation for query reports or any of SURS applications such as CSG, Qildro, TimeTrade Appointments, System Generated Letters and Contribution Entry.
Report problems with query reports, file updates or any of SURS applications such as CSG, Qildro, TimeTrade Appointments, System Generated Letters and Contribution Entry.
Request computer, printer, monitor, PC, Laptop, keyboard, mouse, laptop carrying cases, Headset, Camera, UPS, Cell, or other accessories.
This ticket may require a slightly longer response time than when selecting a ticket directly from the Service Catalog.
Request assistance or to have software installed. Software includes Desktop Applications such as Adobe Suite, Microsoft Suite including Visio and Projects, CRM, BIEdge, Snag-It, UPS Parcel and others.
Report problem with Desktop Applications such as Adobe Suite, Microsoft Suite, CRM, BIEdge, Snag-It, UPS Parcel and others.
Request help for a problem/issue with a printer, fax machine or copier.
Request permission changes to SURS systems. Permission Change requests must be submitted by a manager. Includes: iSeries, Network, Timberline, Northern Trust, Teams