Popular Services

Request permission changes to SURS systems. Permission Change requests must be submitted by a manager. Includes: iSeries, Network, Timberline, Northern Trust, Teams

Request corrections to image files (delete documents, documents misfiled, missing documents, CSG update, etc.).

Report a problem with building and grounds such as heating/cooling, plumbing, electrical, furniture, vending and other related items.

System changes that have to go to the CAB for approval. Workflow will initiate for approval process.

Request setup for new staff, staff augmentation, or consultants (onboarding).
For Staff or Staff Augmentation: One ticket should be used per user setup request.
For Consultants: If you have multiple consultants from the same company, needing identical access then you may use one ticket to request all. If they are from different companies or need different access please fill out separate form for each.

Request assistance or installation of App Dev Applications such as ACS, Lansa, MS SQL, Ad-Hoc reports, Reports, Data Warehouse, CA/2E, Promotions, CopyData, Implementer, Visual Studio and others.

Knowledge Base Article Request including requests for a drafted article to be approved.

Request computer, printer, monitor, PC, Laptop, keyboard, mouse, laptop carrying cases, Headset, Camera, UPS, Cell, hotspot loaner for a trip or other accessories.

Report Problem with Image applications such as FileNet, Kofax/KTM, OnDemand, PrintToTiff, Scanner Cover Sheets, DocLink.

Mail Room requests, mailroom

Request a building access key.

Request items such as a new server, additional wiring, wireless access, FTP and other network related items

Report problem with Server application.

Report incident printer, monitors, PC, Laptop, Keyboard, mouse, headset, camera, UPS,

This request would be for the newly founded Application Support Group that Brian Meis is heading. These types of requests would be items like dashboards, forms, automation, etc.

Request Programs to be Promoted to Production.

Request help for a problem/issue with a printer, fax machine or copier.

Request SSN Transfer in FileNet.

This ticket may require a slightly longer response time than when selecting a ticket directly from the Service Catalog.

Request changes/enhancements to SURS websites

Used when needing to purchase equipment

This ticket is to be used when employees change positions internally

Request printed materials from computer operations.

Request reports or processes to be run by Operations.

Form/Request used to request Proof Of Concept non standard software or new software that is not currently on the approved SURS software list.