Popular Services
Request corrections to image files (delete documents, documents misfiled, missing documents, CSG update, etc.).
Request assistance/installation for query reports or any of SURS applications such as CSG, Qildro, TimeTrade Appointments, System Generated Letters and Contribution Entry.
Request computer, printer, monitor, PC, Laptop, keyboard, mouse, laptop carrying cases, Headset, Camera, UPS, Cell, or other accessories.
Report problems/issues with SURS websites
Websites include the following:
ADP
Agiloft
Benefit Estimator
Brokerage Website
Contact Application
Employer Website
INTAcct
Investment Managers Website
Member Website
Reciprocal Website
SURS Intranet / SharePoint
SURS Intranet / SharePoint - Information Repository Issues
www.surs.org
Other
Request printed materials from computer operations.
Report problem with Desktop Applications such as Adobe Suite, Microsoft Suite, CRM, BIEdge, Snag-It, UPS Parcel and others.
Report building key not working as it should.
Request reports or processes to be run by Operations.
This request would be for the newly founded Application Support Group that Brian Meis is heading. These types of requests would be items like dashboards, forms, automation, etc.
This ticket may require a slightly longer response time than when selecting a ticket directly from the Service Catalog.
Request permission changes to SURS systems. Permission Change requests must be submitted by a manager. Includes: iSeries, Network, Timberline, Northern Trust, Teams
Complete appropriate VPN Request form and attach it to your help desk submission.
Report incident printer, monitors, PC, Laptop, Keyboard, mouse, headset, camera, UPS,
Change the hours that your key/badge allows you access to SURS Facilities.
Request assistance or to have software installed. Software includes Desktop Applications such as Adobe Suite, Microsoft Suite including Visio and Projects, CRM, BIEdge, Snag-It, UPS Parcel and others.
Report a problem with email or calendaring.
Request your password to be reset, unlock your account, enable your CSG user-id
Request setup for new staff, staff augmentation, or consultants (onboarding).
For Staff or Staff Augmentation: One ticket should be used per user setup request.
For Consultants: If you have multiple consultants from the same company, needing identical access then you may use one ticket to request all. If they are from different companies or need different access please fill out separate form for each.
System changes that have to go to the CAB for approval. Workflow will initiate for approval process.