Popular Services
Request corrections to image files (delete documents, documents misfiled, missing documents, CSG update, etc.).
System changes that have to go to the CAB for approval. Workflow will initiate for approval process.
Request computer, printer, monitor, PC, Laptop, keyboard, mouse, laptop carrying cases, Headset, Camera, UPS, Cell, or other accessories.
Request setup for new staff, staff augmentation, or consultants (onboarding).
For Staff or Staff Augmentation: One ticket should be used per user setup request.
For Consultants: If you have multiple consultants from the same company, needing identical access then you may use one ticket to request all. If they are from different companies or need different access please fill out separate form for each.
Report incident printer, monitors, PC, Laptop, Keyboard, mouse, headset, camera, UPS,
Report a security incident. If you encounter something suspicious or threatening in the workplace, your desktop or on the network, please report it to the SURS Service Desk immediately.
This is to request only CoPilot for Web any other AI request will be rejected
Request assistance or installation of App Dev Applications such as ACS, Lansa, MS SQL, Ad-Hoc reports, Reports, Data Warehouse, CA/2E, Promotions, CopyData, Implementer, Visual Studio and others.
Request assistance/installation for query reports or any of SURS applications such as CSG, Qildro, TimeTrade Appointments, System Generated Letters and Contribution Entry.
Report a problem with building and grounds such as heating/cooling, plumbing, electrical, furniture, vending and other related items.
This will be used to track when we call a vendor for support or have a block of hours with a vendor to work on a small project
Request printed materials from computer operations.
Complete appropriate VPN Request form and attach it to your help desk submission.
Request for personal device to be enrolled in InTune. This will require manager approval as well as confirmation that you have read the Mobile Device Security Policy.
Submit questions/issues with Service Desk Portal or TeamDynamix.
Request your password to be reset, unlock your account, enable your CSG user-id
Report problems with query reports, file updates or any of SURS applications such as CSG, Qildro, TimeTrade Appointments, System Generated Letters and Contribution Entry.
Report problem with Desktop Applications such as Adobe Suite, Microsoft Suite, CRM, BIEdge, Snag-It, UPS Parcel and others.
This request would be for the newly founded Application Support Group that Brian Meis is heading. These types of requests would be items like dashboards, forms, automation, etc.
Report problem with App Dev Applications such as ACS, Lansa, MS SQL, Data Warehouse, CA/2E, Promotions, CopyData, Implementer, Visual Studio and others.