Popular Services
Form/Request used to request Proof Of Concept non standard software or new software that is not currently on the approved SURS software list.
Request setup for new staff, staff augmentation, or consultants (onboarding).
For Staff or Staff Augmentation: One ticket should be used per user setup request.
For Consultants: If you have multiple consultants from the same company, needing identical access then you may use one ticket to request all. If they are from different companies or need different access please fill out separate form for each.
System changes that have to go to the CAB for approval. Workflow will initiate for approval process.
Request your password to be reset, unlock your account, enable your CSG user-id
Request corrections to image files (delete documents, documents misfiled, missing documents, CSG update, etc.).
Request permission changes to SURS systems. Permission Change requests must be submitted by a manager. Includes: iSeries, Network, Timberline, Northern Trust, Teams
Report incident printer, monitors, PC, Laptop, Keyboard, mouse, headset, camera, UPS,
Report problems/issues with SURS websites
Websites include the following:
ADP
Agiloft
Benefit Estimator
Brokerage Website
Contact Application
Employer Website
INTAcct
Investment Managers Website
Member Website
Reciprocal Website
SURS Intranet / SharePoint
SURS Intranet / SharePoint - Information Repository Issues
www.surs.org
Other
Report problem with Desktop Applications such as Adobe Suite, Microsoft Suite, CRM, BIEdge, Snag-It, UPS Parcel and others.
Request printed materials from computer operations.
Submit email/calendar/distribution group requests.
Report Problem with Image applications such as FileNet, Kofax/KTM, OnDemand, PrintToTiff, Scanner Cover Sheets, DocLink.
This request would be for the newly founded Application Support Group that Brian Meis is heading. These types of requests would be items like dashboards, forms, automation, etc.
Report a problem with audio/video in a conference room.
All termination requests for SURS employees must be submitted by HR. Termination of consultants, contractors, or auditors should come from reporting manager.
Report a problem with building and grounds such as heating/cooling, plumbing, electrical, furniture, vending and other related items.
Report problems with query reports, file updates or any of SURS applications such as CSG, Qildro, TimeTrade Appointments, System Generated Letters and Contribution Entry.
Request assistance or to have software applications installed. Software includes Desktop Applications such as Adobe Suite, Microsoft Suite including Visio and Projects, CRM, BIEdge, Snag-It, UPS Parcel and others.
Request assistance or installation of App Dev Applications such as ACS, Lansa, MS SQL, Ad-Hoc reports, Reports, Data Warehouse, CA/2E, Promotions, CopyData, Implementer, Visual Studio and others.