Popular Services
Form/Request used to request Proof Of Concept non standard software or new software that is not currently on the approved SURS software list.
System changes that have to go to the CAB for approval. Workflow will initiate for approval process.
Request permission changes to SURS systems. Permission Change requests must be submitted by a manager. Includes: iSeries, Network, Timberline, Northern Trust, Teams
Report incident printer, monitors, PC, Laptop, Keyboard, mouse, headset, camera, UPS,
Request computer, printer, monitor, PC, Laptop, keyboard, mouse, laptop carrying cases, Headset, Camera, UPS, Cell, or other accessories.
Report problems with query reports, file updates or any of SURS applications such as CSG, Qildro, TimeTrade Appointments, System Generated Letters and Contribution Entry.
Request setup for new staff, staff augmentation, or consultants (onboarding).
For Staff or Staff Augmentation: One ticket should be used per user setup request.
For Consultants: If you have multiple consultants from the same company, needing identical access then you may use one ticket to request all. If they are from different companies or need different access please fill out separate form for each.
Request corrections to image files (delete documents, documents misfiled, missing documents, CSG update, etc.).
Report problem with Desktop Applications such as Adobe Suite, Microsoft Suite, CRM, BIEdge, Snag-It, UPS Parcel and others.
Request printed materials from computer operations.
Use this ticket ONLY when you have a confidential matter to address and you would like to have it documented in a ticket
Beware - the ticket will secure whatever is written inside of the "Action Required" box and ONLY the members of the PAS Secure Access Group in TDX will be able to view what is inside this box. However, the FEED is open to those that can access the ticket so please keep that in mind when making updates and or comments within the ticket. Note: if you are not in the group this box is not even visible.
Submit questions/issues with Service Desk Portal or TeamDynamix.
Change the hours that your key/badge allows you access to SURS Facilities.
Request your password to be reset, unlock your account, enable your CSG user-id
Request assistance or to have software applications installed. Software includes Desktop Applications such as Adobe Suite, Microsoft Suite including Visio and Projects, CRM, BIEdge, Snag-It, UPS Parcel and others.
Use this ticket ONLY when you have a confidential matter to address and you would like to have it documented in a ticket
Beware - the ticket will secure whatever is written inside of the "Action Required" box and ONLY the Manager of InfoSec, Director of IT Ops and CTO (who are the members of the Secure Access Group in TDX) will be able to view what is inside this box. However, the FEED is open to those that can access the ticket so please keep that in mind when making updates and or comments within the ticket. Note: if you are not in the group this box is not even visible.
Request assistance or installation of App Dev Applications such as ACS, Lansa, MS SQL, Ad-Hoc reports, Reports, Data Warehouse, CA/2E, Promotions, CopyData, Implementer, Visual Studio and others.
All termination requests for SURS employees must be submitted by HR. Termination of consultants, contractors, or auditors should come from reporting manager.