Popular Services
System changes that have to go to the CAB for approval. Workflow will initiate for approval process.
This is to request only CoPilot for Web any other AI request will be rejected
Request corrections to image files (delete documents, documents misfiled, missing documents, CSG update, etc.).
Request permission changes to SURS systems. Permission Change requests must be submitted by a manager. Includes: iSeries, Network, Timberline, Northern Trust, Teams
Report incident printer, monitors, PC, Laptop, Keyboard, mouse, headset, camera, UPS,
Form/Request used to request Proof Of Concept non standard software or new software that is not currently on the approved SURS software list.
Request computer, printer, monitor, PC, Laptop, keyboard, mouse, laptop carrying cases, Headset, Camera, UPS, Cell, or other accessories.
Submit email/calendar/distribution group requests.
This ticket is to be used when employees change positions internally
Request setup for new staff, staff augmentation, or consultants (onboarding).
For Staff or Staff Augmentation: One ticket should be used per user setup request.
For Consultants: If you have multiple consultants from the same company, needing identical access then you may use one ticket to request all. If they are from different companies or need different access please fill out separate form for each.
Request printed materials from computer operations.
All termination requests for SURS employees must be submitted by HR. Termination of consultants, contractors, or auditors should come from reporting manager.
Request assistance/installation for query reports or any of SURS applications such as CSG, Qildro, TimeTrade Appointments, System Generated Letters and Contribution Entry.
Knowledge Base Article Request including requests for a drafted article to be approved.
Report problem with Desktop Applications such as Adobe Suite, Microsoft Suite, CRM, BIEdge, Snag-It, UPS Parcel and others.
Request items such as a new server, additional wiring, wireless access, FTP and other network related items
Report a problem with building and grounds such as heating/cooling, plumbing, electrical, furniture, vending and other related items.
This request would be for the newly founded Application Support Group that Brian Meis is heading. These types of requests would be items like dashboards, forms, automation, etc.