Popular Services

Request corrections to image files (delete documents, documents misfiled, missing documents, CSG update, etc.).

System changes that have to go to the CAB for approval. Workflow will initiate for approval process.

Report a problem with building and grounds such as heating/cooling, plumbing, electrical, furniture, vending and other related items.

Report problems with query reports, file updates or any of SURS applications such as CSG, Qildro, TimeTrade Appointments, System Generated Letters and Contribution Entry.

Report problem with Desktop Applications such as Adobe Suite, Microsoft Suite, CRM, BIEdge, Snag-It, UPS Parcel and others.

Request reports or processes to be run by Operations.

Mail Room requests, mailroom

Submit email/calendar/distribution group requests.

Used when needing to purchase equipment

Submit change requests for the Client Portal.

Request printed materials from computer operations.

Report incident printer, monitors, PC, Laptop, Keyboard, mouse, headset, camera, UPS,

This request would be for the newly founded Application Support Group that Brian Meis is heading. These types of requests would be items like dashboards, forms, automation, etc.

Request SSN Transfer in FileNet.

Report problems/issues with SURS websites
Websites include the following:

ADP
Agiloft
Benefit Estimator
Brokerage Website
Contact Application
Employer Website
INTAcct
Investment Managers Website
Member Website
Reciprocal Website
SURS Intranet / SharePoint
SURS Intranet / SharePoint - Information Repository Issues
www.surs.org
Other

Operating system updates and/or converting user to OneDrive

This ticket may require a slightly longer response time than when selecting a ticket directly from the Service Catalog.

Request supplies/services from Support Services.

Request a building access key.

Request computer, printer, monitor, PC, Laptop, keyboard, mouse, laptop carrying cases, Headset, Camera, UPS, Cell, or other accessories.

When external CD's or USB drives are received by the mailroom they must go to security to be scanned before delivered to there destination

Request assistance or to have software installed. Software includes Desktop Applications such as Adobe Suite, Microsoft Suite including Visio and Projects, CRM, BIEdge, Snag-It, UPS Parcel and others.

Request help for a problem/issue with a printer, fax machine or copier.

Knowledge Base Article Request