Popular Services
Request setup for new staff, staff augmentation, or consultants (onboarding).
For Staff or Staff Augmentation: One ticket should be used per user setup request.
For Consultants: If you have multiple consultants from the same company, needing identical access then you may use one ticket to request all. If they are from different companies or need different access please fill out separate form for each.
Request corrections to image files (delete documents, documents misfiled, missing documents, CSG update, etc.).
Request permission changes to SURS systems. Permission Change requests must be submitted by a manager. Includes: iSeries, Network, Timberline, Northern Trust, Teams
Report incident printer, monitors, PC, Laptop, Keyboard, mouse, headset, camera, UPS,
Form/Request used to request Proof Of Concept non standard software or new software that is not currently on the approved SURS software list.
Submit email/calendar/distribution group requests.
Submit questions/issues with Service Desk Portal or TeamDynamix.
System changes that have to go to the CAB for approval. Workflow will initiate for approval process.
Report a problem with building and grounds such as heating/cooling, plumbing, electrical, furniture, vending and other related items.
Report problem with Desktop Applications such as Adobe Suite, Microsoft Suite, CRM, BIEdge, Snag-It, UPS Parcel and others.
Complete appropriate VPN Request form and attach it to your help desk submission.
Request computer, printer, monitor, PC, Laptop, keyboard, mouse, laptop carrying cases, Headset, Camera, UPS, Cell, or other accessories.
This ticket may require a slightly longer response time than when selecting a ticket directly from the Service Catalog.
This request would be for the newly founded Application Support Group that Brian Meis is heading. These types of requests would be items like dashboards, forms, automation, etc.
Request items such as a new server, additional wiring, wireless access, FTP and other network related items
Used to relocate equipment not related to a staff member full move, like printers, copiers, fax, telephone line, network cable, etc
NOTE: Allow minimum of 3 business days for move to happen
This ticket is to be used when employees change positions internally
Request assistance/installation for Image applications such as FileNet, Kofax/KTM, OnDemand, PrintToTiff, Scanner Cover Sheets, DocLink or with processes such as Scanning Issues/Requests and SSN Transfers.
Request printed materials from computer operations.
Request help for a problem/issue with a printer, fax machine or copier.
Request assistance or installation of App Dev Applications such as ACS, Lansa, MS SQL, Ad-Hoc reports, Reports, Data Warehouse, CA/2E, Promotions, CopyData, Implementer, Visual Studio and others.