Popular Services

This is to request only CoPilot for Web any other AI request will be rejected

System changes that have to go to the CAB for approval. Workflow will initiate for approval process.

Request permission changes to SURS systems. Permission Change requests must be submitted by a manager. Includes: iSeries, Network, Timberline, Northern Trust, Teams

Request corrections to image files (delete documents, documents misfiled, missing documents, CSG update, etc.).

Request a building access key.

Report incident printer, monitors, PC, Laptop, Keyboard, mouse, headset, camera, UPS,

Request Programs to be Promoted to Production.

Request SSN Transfer in FileNet.

All termination requests for SURS employees must be submitted by HR. Termination of consultants, contractors, or auditors should come from reporting manager.

Submit email/calendar/distribution group requests.

Request assistance/installation for query reports or any of SURS applications such as CSG, Qildro, TimeTrade Appointments, System Generated Letters and Contribution Entry.

Request changes/enhancements to SURS websites

Request printed materials from computer operations.

Used when needing to purchase equipment

Request computer, printer, monitor, PC, Laptop, keyboard, mouse, laptop carrying cases, Headset, Camera, UPS, Cell, or other accessories.

Report problems/issues with SURS websites
Websites include the following:

ADP
Agiloft
Benefit Estimator
Brokerage Website
Contact Application
Employer Website
INTAcct
Investment Managers Website
Member Website
Reciprocal Website
SURS Intranet / SharePoint
SURS Intranet / SharePoint - Information Repository Issues
www.surs.org
Other

Knowledge Base Article Request including requests for a drafted article to be approved.

This ticket may require a slightly longer response time than when selecting a ticket directly from the Service Catalog.

Request a USB drive from the Security Team

Request supplies/services from Support Services.

Mail Room requests, mailroom

This request would be for the newly founded Application Support Group that Brian Meis is heading. These types of requests would be items like dashboards, forms, automation, etc.

Requests for information pertaining to an audit

Request access to a printer

Report Problem with Image applications such as FileNet, Kofax/KTM, OnDemand, PrintToTiff, Scanner Cover Sheets, DocLink.