Popular Services
Request permission changes to SURS systems. Permission Change requests must be submitted by a manager. Includes: iSeries, Network, Timberline, Northern Trust, Teams
System changes that have to go to the CAB for approval. Workflow will initiate for approval process.
Knowledge Base Article Request including requests for a drafted article to be approved.
Request printed materials from computer operations.
This is to request only CoPilot for Web any other AI request will be rejected
Report incident printer, monitors, PC, Laptop, Keyboard, mouse, headset, camera, UPS,
This ticket may require a slightly longer response time than when selecting a ticket directly from the Service Catalog.
Request corrections to image files (delete documents, documents misfiled, missing documents, CSG update, etc.).
Request reports or processes to be run by Operations.
Report a problem with building and grounds such as heating/cooling, plumbing, electrical, furniture, vending and other related items.
Request setup for new staff, staff augmentation, or consultants (onboarding).
For Staff or Staff Augmentation: One ticket should be used per user setup request.
For Consultants: If you have multiple consultants from the same company, needing identical access then you may use one ticket to request all. If they are from different companies or need different access please fill out separate form for each.
Request for network admins to apply or install security patches requested by the security team - or act on vulnerabilities
Request computer, printer, monitor, PC, Laptop, keyboard, mouse, laptop carrying cases, Headset, Camera, UPS, Cell, or other accessories.
This ticket is to be used when employees change positions internally
Request assistance or installation of App Dev Applications such as ACS, Lansa, MS SQL, Ad-Hoc reports, Reports, Data Warehouse, CA/2E, Promotions, CopyData, Implementer, Visual Studio and others.
Request for personal device to be enrolled in InTune. This will require manager approval as well as confirmation that you have read the Mobile Device Security Policy.
Report building key not working as it should.
Use this ticket when you are requesting quotes in order to receive credit for your time and track the process
Report issues with missing drive assignments, Wireless (WIFI), Remote Access, etc.. Use this service to report if the Internet is down.