Popular Services
Request setup for new staff, staff augmentation, or consultants (onboarding).
For Staff or Staff Augmentation: One ticket should be used per user setup request.
For Consultants: If you have multiple consultants from the same company, needing identical access then you may use one ticket to request all. If they are from different companies or need different access please fill out separate form for each.
Request corrections to image files (delete documents, documents misfiled, missing documents, CSG update, etc.).
Request permission changes to SURS systems. Permission Change requests must be submitted by a manager. Includes: iSeries, Network, Timberline, Northern Trust, Teams
This request would be for the newly founded Application Support Group that Brian Meis is heading. These types of requests would be items like dashboards, forms, automation, etc.
System changes that have to go to the CAB for approval. Workflow will initiate for approval process.
This is to request only CoPilot for Web any other AI request will be rejected
Request computer, printer, monitor, PC, Laptop, keyboard, mouse, laptop carrying cases, Headset, Camera, UPS, Cell, or other accessories.
Request printed materials from computer operations.
Report problems with query reports, file updates or any of SURS applications such as CSG, Qildro, TimeTrade Appointments, System Generated Letters and Contribution Entry.
Report incident printer, monitors, PC, Laptop, Keyboard, mouse, headset, camera, UPS,
Submit questions/issues with Service Desk Portal or TeamDynamix.
Report a security incident. If you encounter something suspicious or threatening in the workplace, your desktop or on the network, please report it to the SURS Service Desk immediately.
Report problem with Desktop Applications such as Adobe Suite, Microsoft Suite, CRM, BIEdge, Snag-It, UPS Parcel and others.
Report problems/issues with SURS websites
Websites include the following:
ADP
Agiloft
Benefit Estimator
Brokerage Website
Contact Application
Employer Website
INTAcct
Investment Managers Website
Member Website
Reciprocal Website
SURS Intranet / SharePoint
SURS Intranet / SharePoint - Information Repository Issues
www.surs.org
Other
This will be used to track when we call a vendor for support or have a block of hours with a vendor to work on a small project
Report issues with missing drive assignments, Wireless (WIFI), Remote Access, etc.. Use this service to report if the Internet is down.
Report Problem with Image applications such as FileNet, Kofax/KTM, OnDemand, PrintToTiff, Scanner Cover Sheets, DocLink.
Request files to be restored or desktop/laptop to be backed up,.