Popular Services
Form/Request used to request Proof Of Concept non standard software or new software that is not currently on the approved SURS software list.
System changes that have to go to the CAB for approval. Workflow will initiate for approval process.
Report incident printer, monitors, PC, Laptop, Keyboard, mouse, headset, camera, UPS,
Request permission changes to SURS systems. Permission Change requests must be submitted by a manager. Includes: iSeries, Network, Timberline, Northern Trust, Teams
Request corrections to image files (delete documents, documents misfiled, missing documents, CSG update, etc.).
Report problems with query reports, file updates or any of SURS applications such as CSG, Qildro, TimeTrade Appointments, System Generated Letters and Contribution Entry.
Request computer, printer, monitor, PC, Laptop, keyboard, mouse, laptop carrying cases, Headset, Camera, UPS, Cell, or other accessories.
Report problem with Desktop Applications such as Adobe Suite, Microsoft Suite, CRM, BIEdge, Snag-It, UPS Parcel and others.
Request printed materials from computer operations.
This ticket is to be used when employees change positions internally
Request setup for new staff, staff augmentation, or consultants (onboarding).
For Staff or Staff Augmentation: One ticket should be used per user setup request.
For Consultants: If you have multiple consultants from the same company, needing identical access then you may use one ticket to request all. If they are from different companies or need different access please fill out separate form for each.
Request assistance or installation of App Dev Applications such as ACS, Lansa, MS SQL, Ad-Hoc reports, Reports, Data Warehouse, CA/2E, Promotions, CopyData, Implementer, Visual Studio and others.
Change the hours that your key/badge allows you access to SURS Facilities.
Request assistance/installation for query reports or any of SURS applications such as CSG, Qildro, TimeTrade Appointments, System Generated Letters and Contribution Entry.
Request your password to be reset, unlock your account, enable your CSG user-id
Request assistance or to have software applications installed. Software includes Desktop Applications such as Adobe Suite, Microsoft Suite including Visio and Projects, CRM, BIEdge, Snag-It, UPS Parcel and others.
Submit email/calendar/distribution group requests.
This ticket may require a slightly longer response time than when selecting a ticket directly from the Service Catalog.
All termination requests for SURS employees must be submitted by HR. Termination of consultants, contractors, or auditors should come from reporting manager.