Popular Services
Request corrections to image files (delete documents, documents misfiled, missing documents, CSG update, etc.).
Form/Request used to request Proof Of Concept non standard software or new software that is not currently on the approved SURS software list.
Use this ticket when requesting a specific time for desktop equipment audits to be performed in your office
System changes that have to go to the CAB for approval. Workflow will initiate for approval process.
Report incident printer, monitors, PC, Laptop, Keyboard, mouse, headset, camera, UPS,
Request printed materials from computer operations.
Request reports or processes to be run by Operations.
Report a problem with email or calendaring.
Report a problem with building and grounds such as heating/cooling, plumbing, electrical, furniture, vending and other related items.
Request setup for new staff, staff augmentation, or consultants (onboarding).
For Staff or Staff Augmentation: One ticket should be used per user setup request.
For Consultants: If you have multiple consultants from the same company, needing identical access then you may use one ticket to request all. If they are from different companies or need different access please fill out separate form for each.
This request would be for the newly founded Application Support Group that Brian Meis is heading. These types of requests would be items like dashboards, forms, automation, etc.
Request your password to be reset, unlock your account, enable your CSG user-id
Request permission changes to SURS systems. Permission Change requests must be submitted by a manager. Includes: iSeries, Network, Timberline, Northern Trust, Teams
Request assistance/installation for query reports or any of SURS applications such as CSG, Qildro, TimeTrade Appointments, System Generated Letters and Contribution Entry.
Submit email/calendar/distribution group requests.
Request computer, printer, monitor, PC, Laptop, keyboard, mouse, laptop carrying cases, Headset, Camera, UPS, Cell, or other accessories.
Change the hours that your key/badge allows you access to SURS Facilities.
Request for network admins to apply or install security patches requested by the security team - or act on vulnerabilities