Request files to be restored or desktop/laptop to be backed up,.
Report issues with missing drive assignments, Wireless (WIFI), Remote Access, etc.. Use this service to report if the Internet is down.
Request items such as a new server, additional wiring, wireless access, FTP and other network related items
This is to track when tapes are being taken to offsite location
This service will be used to request a new server.
System is down such as team dynamix, iSeries, telephone, fax, FileNet